Appointment Day POLICIES
Please arrive with CLEAN, DRY hair/dreadlocks.
It is a must that the client comes with CLEAN, DRY hair for their appointment. All maintenance services can only be preformed on dry hair. If the client arrives with wet/damp or dirty hair, the business has the right to refuse services and the client will be charged as a no call/no show in FULL. Repeat offenders will not be re-booked. Prepare accordingly by detoxing or washing your hair 24+ hours to service. Blow dry hair if needed.
Clients can arrive 5 minutes prior to their appointment. If the client arrives 15 minutes or later to their scheduled appointment, they will be charged in full and their appointment will be forfeited. This is to prevent bumping into following appointments. In the event the business chooses to take the client anyways, the client will be charged an additional $20 on top of their original service.
15 Minute Late Policy
Accepted Payment Methods
* CASH PREFERRED *
Visa | MasterCard | AMEX | Discover
A active credit card is held on file for all clients.
All sales final.
Deposits are non-refundable.
RESCHEDULING + DEPOSITS
Clients may TEXT the number given in their emailed contract (not email) to reschedule their appointment more than 7 days prior to the scheduled appointment. The deposit will be transferred ONE time to a new appointment date. Deposits are never refunded. Clients must include their first and last name in the message. If the client reschedules within the 7 day period, they will forfeit their deposit and the card on file will be charged for the balance due. Please be mindful when booking.
*Example* The client's scheduled appointment is on 1/7/2023 and client texts on 12/31/2022, they can reschedule with no charge. If the client texts on 1/1/2023, they will be charged in full.
All clients must pay a non-refundable deposit to schedule. This deposit can only be transferred once in the event the client follows the rescheduling policy. The deposit can range in price depending on the length of service. Clients will not be booked without a deposit. Deposits are only lost if the client cancels within the 7 days leading up to the appointment or no call/no shows. Deposits can be paid via CASH for returning clients at their appointment or via INVOICE (all credit cards accepted). The client has 48 hours to pay the deposit to lock in their appointment. If the client waits longer than 48 hours, the date it back open to other clients. All invoices are sent via the client's email on file.
What should I bring?
Something to drink/eat.
Pain reliever if you are tender headed.
Something to occupy you if you don't like talking.
No "at home" tools or products are to be used.
Can I bring someone?
Yes, ONE person can accompany the client to the appointment.
Children that are mobile and no longer breast feeding must stay home as the environment is not child-friendly. Service animals are subject to approval. Please contact prior to appointment if the client has a breast feeding baby or service animal that will be at the appointment. If they cause a major distraction, the client will be asked to keep them home next appointment. The client will be charged for any additional time used or the service may not be completed due to the distraction.
Customers under 18 years old must be accompanied by an adult and sign a copy of the Child Consent Form (which will be attached to your deposit invoice)
RIGHT TO TERIMINATE
Dreadful Locks Studio has the right to terminate any client for any reason at any time.
If the client cannot afford the balance due at the time of appointment, the client will be charged an additional 20% of the balance PER DAY until paid, up to 14 days. After the 14 days, the business has the right to terminate and block the client.
It is understood that emergencies happen without notice. The client will be charged accordingly for the cancellation. Repeat offenders may not be re-booked.
WEATHER CANCELLATIONS + RESCHEDULING
Since clients often travel over an hour, its understood that weather can play a part in being late or needing to cancel. If bad weather is "expected" the business will reach out to clients individually. Light snow flurries do not count as bad weather. It is the client's responsibility to contact via TEXT to inform the business if the client expects to be late or needs to cancel prior to hearing from the business.
Due to the location of the studio, power outages can happen with high winds/rain/snow resulting in the business to be closed for the day. The client is not responsible for no show fees if the business closes. The clients scheduled that day will be rescheduled to the soonest available appointment, all deposits will transfer. If the client cannot reschedule, only the deposit will be lost.
Manchester, CT 06042
By Appointment Only